Impressions denote the number of times your advertisement or content is displayed, regardless of whether it was clicked or not.
This metric provides a measure of the amount of time visitors spend on a particular webpage.
When we say “Number of New Leads from Content”, we’re specifically looking at how many potential customers our content – blogs, webinars, e-books, social media posts, etc. – is pulling in.
Resolution time is the time taken to resolve a query or issue raised by your customer.
First Response Time, often abbreviated as FRT, is a measure of how quickly your customer service or sales team responds to a customer’s inquiry or complaint.
Customer Effort Score is a metric that gauges the ease of interaction a customer has with a company.
Feature usage can be described as the measurement of how often and how users are utilizing the features of your product or service.