Customer Effort Score (CES)
Customer Effort Score is a metric that gauges the ease of interaction a customer has with a company.
Customer Retention Rate
Customer retention rate is a metric that measures the ability of a company or business to retain its existing customers over a specified period of time.
Customer Satisfaction Score (CSAT)
It measures how satisfied customers are with your product, service, or overall experience.
First Response Time (FRT)
First Response Time, often abbreviated as FRT, is a measure of how quickly your customer service or sales team responds to a customer’s inquiry or complaint.
Funnel Velocity
How quickly your prospects can travel down the marketing funnel and transform into a successful conversion.
Lifetime Customer Value
The total revenue you can expect from a single customer over the course of their relationship with your business.